Our ISO9001 certified Quality Management System forms the backbone of our Integrated Management System. Getting the job done right the first time is essential to ensuring a sustainable business, over recent years we have invested, and continue to invest in our IT systems to support the delivery of a quality, compliant product.
As an example, our GARD system enables us to capture real-time information from site including photographs. With 100% of our works being monitored remotely each day we have seen a dramatic improvement in our SLG compliance scores up from circa 60% to now consistently being over 90%. This improvement has not only eliminated emergency defects for non-compliant site set-up and the cost associated with responding to such defects, it has also had a positive impact on the customer with improved access/egress in front of properties reducing the number of customer contacts which we receive.
To view our Health, Safety, Environmental and Quality Policy, click here.