Our GARD work management system enables us to raise a number of tasks against individual jobs, to schedule resource against each of the tasks and include a required by date for each task. We also use GARD to manage a number of business processes such as Deep Excavation safety.
GARD - Customer Delivery System
- Drag and drop scheduling
- Customer appointment management
- Workforce Profiles
- Skill sets
- Work history
- Schedule, monitoring and jeopardy management
- Work scheduled to handhelds
- Status change e-mail notifications
- Workforce tracking
- Photographs live from site
- Customer satisfaction signatures
- Broadcast and two-way communication
- Access to Management System documents and e-mails
- Intuitive management data
- Review 100% of works
- NRSWA compliance
- Health, safety and environment
- Consideration for customers
- Gallagher standards
When our teams reach 1.2m they raise a GAIL form in GARD to inform that they need to continue beyond 1.2m. This notification sets off a series of activities to ensure that the deep excavation is managed appropriately.
- The Agent attends site and issues a permit to dig with the additional controls required for the works and ensures that the team are trained and competent. They order any required shoring.
- The Compliance Team will log the job on the Deep Excavation Register, monitor and track the job to closure.
- The team use GARD to capture photographs of the shoring and ongoing works complying with the additional controls required.
- Daily and weekly excavation checklists are completed identifying the additional controls being adopted and that the personnel are trained and competent to proceed.
GAIL (Gallagher Accident Incident Line) is our electronic system for reporting any hazards, near misses, incidents or customer concerns as well as for initiating specific Health and Safety processes such as those for controlling Deep Excavation or Confined Space working.
GAIL is available on all of our GARD handheld devices, delivering instant reporting live from location. Each process initiated by a GAIL is monitored to conclusion by our Compliance Team to ensure that any learning is identified and shared across our business, with clients and industry partners where appropriate, as identified below:
- 1 Personnel raise a GAIL (hazard) report through GARD, taking photographs of the hazard, identifying if it has been rectified or what needs to be done to rectify the hazard.
- 2 GAIL form automatically goes to Agent to action and management for information
- 3 Open GAILS are tracked by the Compliance Team daily
- 4 Open GAILS are escalated each day
- 5 A Weekly dashboard is issued to identify trends
- 6 Clients can be included in any or all of the steps